FAQs

If you have some Questions concerning our edible crystals, THE treatment delays, THE Followed by your package, or any other doubt, this page will bring you the necessary answers.


If you cannot find the answers to your questions, do not hesitate to contact us. Use the cat by clicking on the icon located at the bottom right of your screen, or go to our page Contact.

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What are edible crystals?

Edible crystals are Japanese treats made from water, sugar, and vegetable gelling agent.

What is the texture?

The edible crystals have a texture that can recall that of fruit pasta, but with a crisp exterior due to the crystallization of sugar.

What are the ingredients?

Our edible crystals are made from fruit purees, tea infusions or syrup made from natural aromas according to perfumes, sugar, and seaweed. The latter, having gelifying properties, allow us to shape them by hand.

What is the DLC of crystals?

Our crystals have a 2 months DDM and must be kept in a dry place And far from humidity. They should not be left in theindividual packaging For more than a week. We are not responsible for a bad storage from the customer or the person who receives them, because we are still talking about a food.

How to store edible crystals?

Make sure to Store in a dry place.
⚠️ Do not keep them in the refrigerator.
They should not be left in theindividual packaging During more than one week. Once they got out of their original package, you can let them dry in the open air to give them back their crisp if necessary.

How to taste edible crystals?

First of all, we advise you to withdraw from the bag once you have received them ; This will allow your crystals to identify the humidity they may have absorbed during the routing. Afterwards, Taste them with a hot drink like tea or coffee at a relaxation moment, solo or between friends.

The crystals do not look like the photo.

Each crystal is unique because hand -made. Variations in shape, size And color can occur compared to the photos. These differences bear witness to theauthenticity and the artisanal quality of our products, making each play a work unique.

Are they vegan?

Yes, our edible crystals contain only ingredients of vegetable origin, except that to Cappuccino.

Are they Halal?

Yes, our edible crystals present only vegetable ingredients.

Are they gluten free?

Yes, our ingredients are conservative and do not contain No type of cereals.

What are the processing times?

FRANCE
We ship your orders under 6 working days (*). By adding the delivery times, You will receive your order approximately in 10 working days(*).

INTERNATIONAL
We ship your orders under 6 working days (*). By adding the delivery times, You will receive your order approximately in 14 working days(*).

(*) THE Saturday Sunday as well as major holidays are not considered working days.

What are the delivery times?

FRANCE
Once the package has been shipped, delivery estimates are approximately 2-4 working days for a relay point and 2-3 working days For home delivery. By adding the processing time, You will receive your order approximately in 10 working days.

INTERNATIONAL
Once the package has been shipped, delivery estimates are approximately 3-5 working days for a relay point and 3-5 working days For home delivery. By adding the processing time, You will receive your order approximately in 14 working days.

(*) THE Saturday Sunday as well as major holidays are not considered working days.

Where's my package?

When shipping your package, you will receive An email with a tracking number. You will just have to click on the link to be returned directly to the page The post office.

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